Indeed has quietly become one of the most influential review platforms for employers. When someone Googles your company name, your Indeed employer reviews often show up right on page one, sometimes even above your own careers page. For companies trying to recruit talent, a handful of negative Indeed reviews can seriously impact your ability to hire.
We work with employers regularly on this. Here is what actually works when it comes to Indeed reviews, and what you should not waste your time on.
What Indeed Will Remove
Indeed's community guidelines prohibit several types of content. Reviews that contain threats or harassment, discriminatory language, or personally identifiable information about other employees are eligible for removal. Reviews that are clearly not written by actual current or former employees of your company also violate Indeed's policies.
Indeed will also look at reviews that contain confidential business information, reviews that are primarily promotional in nature (for example, a competitor posting as a fake employee), and reviews that contain content that is not relevant to the employment experience.
The Reporting Process
To report a review, you will need access to your Indeed Employer account. Navigate to your company reviews page, find the review in question, and click the flag icon to report it. Select the reason for your report and provide any supporting evidence you have.
Indeed's moderation team reviews reports and makes a determination. The timeline varies, but expect at least a few business days. If your report is denied, you can try again with additional evidence, but Indeed does not offer a formal appeals process the way some other platforms do.
The Employer Review Problem
Employer reviews on Indeed present a different challenge than customer reviews on Google or Yelp. Employees who leave reviews often have legitimate grievances, even if they express them in ways that feel unfair. Indeed tends to give reviewers more benefit of the doubt than platforms like Google, partly because they understand the power dynamic between employers and employees.
That means your threshold for removal is higher. A review that says "management is terrible and they do not care about employees" is almost certainly an opinion that Indeed will leave up, even if you disagree with it completely. You need to focus your removal efforts on reviews that contain provably false statements of fact, policy violations, or clear evidence that the reviewer was never employed at your company.
Building a Better Employer Profile
For most employers, the most effective strategy is not trying to get every negative review removed. It is building a strong enough profile of genuine positive reviews that the negative ones are put in proper context. We help employers create systems that encourage current and departing employees to share their honest experience on Indeed. When you have fifty reviews and three are negative, that tells a very different story than when you have five reviews and three are negative.
If you are dealing with Indeed reviews that are hurting your ability to recruit, our review management service can help you develop a strategy that covers removal where possible and reputation building where it is needed. You may also want to read our guide on removing Glassdoor reviews, since many employers face the same issues on both platforms.